Frequently Asked Questions
Q: How long does shipping take?
A: Usually anywhere from 2-5 business days, depending on how far you live from our facility in southern California. We ship everything via USPS and a fully automated tracking system. You'll receive updates every step of the way!
Q: Will it work with my Sony (OEM) DualSense Charging Station?
A: Yes, unless otherwise noted in the product's description. Our new PS5 mold is the world's first silicone controller skin for PlayStation 5 that is compatible. You'll never have to remove your ProFlex skin ever again to charge it!
Q: Will it work with my aftermarket (non-official) charging station?
A: It will work only on models that are the same style as Sony's OEM charging dock. This style, for example, will NOT work.
Q: Will my joysticks/thumbsticks be affected with the skin on?
A: Nope! Our PS5 DualSense mold has large cutouts around the thumbsticks, allowing for full range of motion. This also includes pressing down on the L3/R3 buttons, for example, to sprint in games like Call of Duty.
Q: Does the skin slide around?
A: Absolutely not. Our PS5 ProFlex silicone skins are made to fit snugly around the controller. Plus, the skin's silicone layer causes a friction against the controller's plastic material, making it virtually impossible to slide against each other.
Q: How does the skin protect my DualSense controller?
A: ProFlex® adds a durable, long-lasting layer of protection to your controller. Much like a phone case, your ProFlex® skin will help absorb impacts from drops and shield it from everyday elements like sweat, dust and scratches.
Q: Do they break easily?
A: Our silicone controller cases are incredibly durable, and you can stretch and pull them without having to worry about them breaking or snapping apart. This makes putting them on and taking them off quick and easy!
Q: What happens if it gets dirty?
A: ProFlex PS5 controller covers/cases can be easily washed. Just use warm water and soap. After gently washing, use a clean cloth or paper towel to dry it off. Ensure it is completely dry before putting it back onto your controller.