Shipping & Delivery

All ProFlex Silicone Controller skin orders ship within 48 hours (not including Saturday or Sunday) via the United States Postal Service first class mail. U.S. customers can expect deliveries within 3-6 days after shipment. International customers can expect delivery within 10-15 days.

VGF Original apparel products: all orders are processed within 24 hours. This means the printing process begins. Shipment takes place immediately after the printing process is completed, which is typically 5 days. 

Non-ProFlex (vinyl) console skins: all orders are processed within 24 hours. Some console skins are produced in and ship from our international print facility. This will be noted on the product page's "Shipping" tab. In these cases, customers can expect deliveries to happen within 2-3 weeks.

Yes, of course! Click here to track your order. You'll need your order number, your email or your tracking number.

United States customers: $2.95. However, if your purchase total is over $24.95, or you've purchased two or more ProFlex skins, shipping is free!

International customers: shipping rates are calculcated automatically at checkout and is dependent on your location.

All of our ProFlex Silicone Skins ship from our new warehouse in San Diego, California. Delivery times will vary based on your proximity to the city, but in general, you can expect delivery times within the following time frames:

Standard shipping: 2-5 business days

Expedited shipping: 2-4 business days

International shipping: 10-15 business days

Shipping times do NOT include processing times. After a purchase, there is a processing time of 24-48 hours, which we use to package and get your order ready for shipment. We do not process orders on Saturday or Sunday. 95% of  orders will be processed within 24 hours.

Please note that your package's tracking status may not update for 2 or 3 days at a time via the tracking link we sent you. It is completely normal for your tracking status to stay the same for a few days before updating. Additionally, we do not ship orders on Saturday or Sunday. Orders that are placed on Saturday or Sunday will be shipped out on that following Monday.

Non-ProFlex (vinyl) console skins: all orders are processed within 24 hours. Some SKUs may ship from our international warehouse. This will be noted on the product page's "Shipping" tab. Customers can expect deliveries to happen within 2-3 weeks.

Still haven't received your package, even though tracking status says it's been delivered? We recommend to first check with your neighbors or local post office, as many times the mail carriers will either misplace packages or leave packages with neighbors if you're not home. They may also leave it with your local post office after multiple attempts of failed delivery.

If it's been a few days and you still haven't been able to find your package, please contact us and we'll be happy to try to track it down for you. Worst case scenario, we'll send you a replacement. If this is your present situation, please email us by clicking the "Contact Us" link and include your name, order number and shipping address. We'll get back to you within 24 hours!

Yes, we do! Typical delivery times of our ProFlex Silicone Skins to international customers is 7 to 21 days. Shipping rates for international customers are calculated automatically at checkout.

Returns & Refunds

We accept returns only on items that have been damaged upon delivery. In this case, please email our customer service staff at support@vgfgamers.com with images of the damaged product and we will be happy to send you a replacement, free of charge.

If your item has been lost in the mail, or if you simply never received it, we will send you a replacement, free of charge.

Yes, you can cancel your order within 12 hours of placing it. Please send us an email at support@vgfgamers.com with all of your order information within 12 hours of purchasing for a full refund.

ProFlex Silicone Controller Skins

Here are 3 big reasons why you should choose silicone over vinyl for your PS4 and Xbox One controller skins:

1. Vinyl skins are incredibly hard to put on properly. It requires precise cutting, lining up and there's a good chance you'll screw it up and have to re-do it. Stretching a vinyl skin can render it unusable. Not to mention, these things are applied with glue adhesive, so when it comes to time to take it off of your controller, you're going to be left with a mess that's not so easy to clean. You can apply a silicone skin in less than 5 seconds. 'Nuff said.

2. Vinyl skins don't improve grip. In fact, they wont change the feel of your controller at all. Silicone, on the other hand, has a rubber feel to it, which naturally gives you a better grip on the controller. We also added small "rib grips" on the back side of each handle to further improve grip and comfort.

3. Vinyl is lousy for protecting your controller. Vinyl's not even scratch resistant. In fact, you can easily nick and scratch a vinyl skin with everyday use. With silicone, you're literally adding a layer of rubber protection to your controller, protecting it from drops just as a rubber phone case would protect your phone from drops. Our silicone material is premium quality, and easily resists scratches and nicks. Furthermore, they're incredibly durable, and you can stretch and pull them without having to worry about them breaking or snapping apart.

Watch this video! Start off by putting one side of the PS4 or Xbox One controller's handle into the appropriate part of the skin. Then pull the top over the trigger area. Do the same on the other side. It's super easy and should take less than 5 seconds! Feel free to be aggressive with pulling the skin to make it wrap around the controller - we use premium quality silicone for all ProFlex skins, so they can take a lot of abuse.

Very easy. In fact, they're even easier to remove than to put on. Just pull the skin off of your controller.

Yes, every skin is unique! We use a patented water transfer printing process which means every skin that comes out of production is different than the rest. Your pattern will not be the same as anyone else's, which we think is pretty awesome.

When you shop for Xbox One ProFlex skins on our website, it's important to choose the proper Xbox One controller. We organized our Xbox One skins by the controller that was released with each console (Xbox One standard, Xbox One S, Xbox One X and Xbox One Elite). If you're not sure which Xbox One controller you have, take a clear photo and email us at support@vgfgamers.com.

We do not offer any warranty past our standard return policy, which covers you in the case you receive a damaged item or if the item is lost in the mail.

Payment & Checkout

We accept PayPal, and all major credit cards (Visa, MasterCard, Discover and American Express).

Absolutely. We're proud to say that VGFGamers.com is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. VGFGamers.com meets all 6 categories of PCI standards. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

You'll input the promo code during the checkout process. Simple enter the code into the coupon code text field, and the payment total will update to reflect the new price.

My Account

Click here to create an account now. Alternatively, you can create an account during the checkout process when ordering.

Your account allows you to keep track of all your orders. All you need is a valid e-mail address! In addition, VGF members will be the first to know about new product releases, promotions and opportunities to save.

About VGF Gamers

That's an interesting story. We originally started our Twitter account by posting [v]ideo [g]ame [f]acts (hence, VGF). It's crazy to think this was all the way back in August of 2012. Today, VGF stands for...VGF 😂

We've been around as social media influencers in the video game industry since 2012. In 2017, we launched our online store. In 2018, we started our own line of silicone controller skins called ProFlex. We're pretty proud of where we started, where we are now, and where we're headed.

Our online store operations and U.S. warehouse are headquartered in San Diego, California.



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